DM
Dwayne M

1 reviews | Active since Dec 2019

15 Oct 2020, 15:41

Stick to what you say.

Quite simply put, what they say is not what they do. Any business should understand the concept of under promise but over deliver.

Can't have 2 people give you two separate finishing dates and yet the date of completion just gets moved on.

0
Replies (3)
Automagic
Automagic's reply16 Oct 2020, 11:13
Official
good day Dwayne

Please can you provide me with the AM Shop name you took your car to.  

Many thanks
Charlene
DM
Dwayne M's update19 Oct 2020, 09:18
Reviewer Update
Hi Charlene

AM shop is the Witbank branch.

Here is my reasoning: if a shop is busy then it's good, cause then they're making money, which is good.
But when the communication from AM explicitly states a 1 week waiting period, only to be changed again to another week..only to be changed again for the 3rd time...then how can anyone trust a company whose communication is not 100% honest or accurate.




Automagic
Automagic's reply19 Oct 2020, 14:43
Official
Dear Dwayne

Response from our Witbank Branch:"We did make contact with the client we will have the repairs completed this week , our CLO is currently in hospital hence the poor communication.  Our apologies".

I hope you find the response in order.
Regards
Auto Magic