STAY AWAY FROM AUTO MAGIC MONTAGUE GARDENS

Recently I was in an accident with my Ford Ranger and asked insurance to send me to Auto Magic Montague Gardens for the vehicle to be repaired. I've used their services before when they were under old management and was happy. This time was a complete let down. On Tuesday 25 Nov Kylee from Auto Magic called me to say that the vehicle had been quality checked and was ready for collection. When we got there we immediately noticed several paint chips on the new paint work. On closer inspection there were paint runs in the area of the license plate, underneath the bumper and a few marks on the vehicle in the areas they worked that I know weren't there previously (we managed to buff these out ourselves with car polish). We left the vehicle there and went back on the afternoon of Thursday 27 Nov to collect it for the 2nd time. They kept it for an additional 2 days - from approx. 2pm on the Tuesday until 3pm on the Thursday. I took the vehicle home and on Friday morning I looked underneath the front and noticed that the bumper was only attached with 1 bolt. They had broken a bolt off in the hole on the original bracket that the bumper gets attached to when they removed the bumper. Instead of drilling the bolt out, they just bent the bracket out of the way and left the bumper loose. I also saw that the black plastic flap by the front right tyre was completely loose and on an inferior quality. I took the vehicle back on Friday morning (28 Nov). Tyren (manager) said I could bring it back during the week of 1 Dec for these 2 things to be sorted out. While I was there on the 28th I asked Kylee for a copy of the wheel alignment report. Neither she nor Tyren could tell me which company did the alignment but assured me that it had been done by either MagMaster or another company they use. Kylee said that she'd email the report to me. I took the vehicle back on Monday 1 Dec. They attached the bumper properly, but there's a part of the black flap underneath that's still loose. I asked for the alignment report again as Kylee didn't email it to me as promised and that's when Tyren told me that alignment was never done. They **** to my face about having alignment done. I could tell it hadn't been done, because the vehicle kept pulling to the left. When I initially took the vehicle to them to be repaired I told them that it had new tyres and that wheel alignment was a must, because of the force with which the vehicle was hit. Auto Magic was also supposed to check the wheel rim that was damaged in the accident to make sure that it wasn't buckled. Auto Magic told me that they sent the rim away to be professionally repaired, but they couldn't produce the invoice to prove that this had been done when I asked them for it. I brought all of this to the attention of the owner, Cindy, who never had the decency to email me as requested (I wanted everything in writing after being **** to by her staff). In the end I contacted my insurance who sent out an assessor to inspect the vehicle. He was very unhappy with the finish and found numerous things to be unsatisfactory. Auto Magic also buffed paint off the edges of the bonnet lid leaving the metal exposed, which the assessor was very concerned about as I live close to the sea. He has arranged for me to take the vehicle elsewhere. I want to make other people aware of their ************ behavior, shoddy workmanship, lack of quality control and bad service in general. They cannot be trusted. They also caused me downtime (I am self employed and this is my business vehicle), alot of frustration and inconvenience.