SH
SANDRA H
1 reviews | Active since Nov 2010
07 Oct 2024, 17:49
Stay Away from Auto Magic
Auto Magic Menlyn was supposed to do a list of repairs on my vehicle, and on Thursday 3 October 2024 when I collected my vehicle, the let me wait for 55 minutes before my vehicle was brought out. Then they just wanted to hand over the vehicle without discussing the repairs, and upon inspection, very little of the repairs were executed. Further to this they damaged by car door by taking paint off in the polishing process. I have submitted a complaint to Auto Magic HO Customer Care and to date I could not get feedback, just empty promises. The customer care agent was also impatient and sarcastic, so my expectation of getting a resolve currently is very low.
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Automagic's replyOfficial
08 Oct 2024, 08:25Good day Sandra, I wanted to inform you that I have reached out to AM Menlyn regarding the feedback. Currently, Miguel is engaged in a check-in process. As soon as he completes this task, he will return my call. Once I have had the opportunity to speak with Miguel, I will provide you with an update accordingly.
Automagic's reply08 Oct 2024, 08:25
Official
Good day Sandra, I wanted to inform you that I have reached out to AM Menlyn regarding the feedback. Currently, Miguel is engaged in a check-in process. As soon as he completes this task, he will return my call. Once I have had the opportunity to speak with Miguel, I will provide you with an update accordingly.