Shocking service

Subject: Shocking service from AMM (Auto Magic Menlyn) Good day,

After months of waiting for the electronic righthand side mirror for the Pajero, AMM finally informed us that we can bring the Pajero on 18 January for installation. We had to call them often because little feedback was forthcoming.

Upon completion and receipt of the car, a staff member (I think Bennie) confirmed that it was in working order. When I started the car to leave, it made an extremely deafening sound and I got such a fright that I switched the car off and went inside to tell reception that something is very wrong. I informed Lebogang (receptionist) about the sound and she said she knows it didn't make that sound upon leaving the car there, as she was with Sipho.

"Bennie" came to me and when he turned on the ignition, he clearly heard this excruciating noise. But he went to Sipho who did the installation and reported back to me that Sipho says the car made this sound when he received it, before installation of the mirror. I was absolutely shocked, as when we brought in the car, it was definitely not making that sound and no human being would be able to drive it either. The more I told him that Sipho is not telling the truth, the more "Bennie" insisted that Sipho is right and I am lying.

Eventually after pleading with them to check it again, they did and exclaimed that they couldn't find anything wrong!! The noise persisted and I turned off the car's sound system because the whelp of noise surging from the speakers was overwhelming. I just wanted to leave and felt incredibly insulted, shocked and helpless! I left and took the car to a professional and trustworthy sound engineer and asked him to check what was wrong.

He was also shocked and confirmed that during installation by AMM, they forced a ***** right through my speaker cable and that they also did an extremely shoddy job. He corrected their abomanible handywork and everything was in order after that.

We had to pay R1 100 for replacement of the speaker cable at the mirror and he also neatened the disgraceful job that was done by AMM. We also have the proof, the invoice, the wire that the ***** damaged and my fiancé as a witness. From their dishonourable attitude I can deduct that we will never get our R1 100 back.

How on earth can any bank/insurance company such as ABSA entrust customers and their expensive cars to this pathetic company called Auto Magic Menlyn, with their awful customer service. They also have dismal reviews on Hello Peter.

We will take this further, as we will most definitely NOT make use of them ever again.

Almarie Maritz