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Wikus T

1 reviews | Active since Jul 2011

10 Oct 2018, 10:02

Repairs not done correctly, battery damaged and paint splashes

I took in two cars for minor repair at Auto Magic Gezina in Aug/Sep 2018. The first car was received very well but the second car was received in a non-starting condition whereas it was given to Auto Magic in a starting condition. There were white paint splashes on the front bumper of my Grey car but no work was to be done on the front bumper. The repair on my right front door was done poorly. A scratch that was supposed to be repaired is still visible. After raising my concern with the manager and ons of the managers at the head office no feedback was provided. They do not care about the customer.

0
Replies (9)
Automagic
Automagic's reply10 Oct 2018, 11:30
Official

Dear Customer

Kindly provide me with a claim number or vehicle reg in order to trace you. I will definately hand this over to our customer care.

Regards

Charlene

Automagic
Automagic's reply12 Nov 2018, 12:14
Official
good day Wikus

I am just following up to find out if your complaint was attended to?
Regards
Auto Magic
WT
Wikus T's update26 Nov 2018, 16:36
Reviewer Update
The repairs were done to the Polo. But after taking the Amarok for its first wash the repairs are clearly visible and the logos were out back skew. No follow up call to arrange a date to have the repairs done. Not impressed.
Automagic
Automagic's reply27 Nov 2018, 15:01
Official
good day Wikus
please provide me with your registration number in order to assist.
regards

Automagic
Automagic's reply28 Nov 2018, 10:30
Official
thank you Wikus
WT
Wikus T's update28 Nov 2018, 11:25
Reviewer Update
Kindly note on previous reply I stated arrangements were not made but I found out now that arrangements were indeed made to return the bakkie for repairs.
Automagic
Automagic's reply28 Nov 2018, 11:38
Official
 Please be advised that the below issue was resolved in October as discussed with the clients husband.  When he has a chance he will bring the Amarok and show us what the problem is that he has with the repairs carried out.  The person was not informed of the arrangement made between us and his husband.  Currently, the client has confirmed that the Amarok will be brought in to us next week Monday for us to check and rectify any problem the client has.  With regards to the Polo, all issues on that vehicle were already taken care of in October and there is currently no need for the vehicle to be returned to us for anything.  We hope you find this is order 
WT
Wikus T's update17 Dec 2018, 14:35
Reviewer Update
After taking my polo for its first wash after taking the repair to be redone, it is clear that it was a quick in and out job. There are scratches on my rear door which didn't need repair at all and scratches on the front door where there was no paint app****. There is a round dull spot around the painted area. I might as well have taken my car to a backyard panelbeater and they would probably have done a better job. Deeply dissatisfied with the repairs and this is not the first time I had my vehicle sent to a panelbeater for a small repair.
Automagic
Automagic's reply21 Feb 2019, 11:11
Official
Morning Wikus
I am sure our Customer Care has dealt with you complaint.
regards
Auto Magic