****** ,unprofessional and misleading conduct.

Let me indicate that I have gone through your reviews and i have no doubt that you provide quality service.

However my encounter with Auto Magic Bradburys has revealed that you might not have the good professionals to represent you when servicing your valuable clients or rather your service professional need training on customer care and in managing the client expectation.

I had a claim against my insurer (Dial Direct). Claim was approved and Auto Magic Bradburys was mandated to repair my vehicle. In August 2022 i took the vehicle to Auto Magic Bradburys for pre inspection and i was required to pay half of my excess fee, for to Auto Magic Bradburys order the parts. i was informed by Auto Magic Bradburys official that the parts will arrive in a week. After a week or two i made a follow up, i was then told that they don't know when the parts will arrive, it can take a very long time. Alright ,although disappointed by the fact that i was misled, i accepted. However, i wanted Dial Direct to cancel the mandate and take the vehicle to another service provider. Dial Direct indicated that they have already paid Auto Magic Bradbury, even before they complete the work. As a result i cancelled the insurance contract with Dial Direct.

I was informed on the 29th of September 2022 I was informed that they have received the parts, i then asked how long it will take to repair the vehicle. I was told that they will call me and inform me how long it will take. On the 30th of September i received an sms that the vehicle is booked for repairs and i must deliver it on the 5th October 2022 at 8h20. I was not contacted to discuss my concerns as per undertaking made on the 29th of September 2022. On the 3rd of October 2022 i contacted Auto Magic Bradburys to check how long it will take, i was advised it will take 21 days. I was misled again.

Nevertheless, i arranged to deliver the vehicle on the 10th of October 2022. It was delivered, but Auto Magic Bradburys began working on the vehicle on the 12th of October 2022, two days after it was delivered. I also received a message from Auto Magic Bradburys that my vehicle is at panel beating bay. I was surprised because there was no panel beating required. Subject to correction, Auto Magic Bradburys was supposed to remove the damaged parts and replace them with new parts and paint the vehicle. Work that can take three days. On the 17th of October 2022 i was informed the Vehicle was at body filler. On the 19th of October 2022 i was informed that the vehicle is in line for paint preparation. I don't know what inline for paint preparation means, but my concern is to date the vehicle is still inline for paint preparation.

From 19th to 25th of October 2022 no work is being done, work that could take five days why should it take 21 days. I don't know the reasons, but i suspect ******. The reviews that i read regarding Auto Magic Bradburys points that a certian race is treated differently and what i have observed when i was at Auto Magic Bradburys gives the impression that ****** is the reason i am treated in this manner, if it was another race the vehicle would have been complete by now and if battery was to be removed he/she would have been informed.

I sent message to Auto Magic Bradburys after receiving an alert from tracker, to check whether the vehicle is safe, i was ignored. today i received a message that the battery is disconnected i panicked and sent another message, i received a reply which also confirmed that the vehicle is in line for paint preparation. i was not told why they disconnected the battery. This is unprofessional, the work they are doing has nothing to do with the battery, they should inform me why they are removing the battery

What is inline for paint preparation, when you have done panel beating and body filler, why they have removed my battery. Why they were waiting for parts if they can just panel beat the car.