Proactive staff and service excellence

We needed to change a customer's repair booking from Centurion to Strijdompark AutoMagic. I copied Nichol in the mail to another staff member but she wasted no time at all in taking the initiative and making contact with Head Office and Centurion to accommodate the customer. Within an hour, the customer was contacted and then emailed confirmation of the revised booking date and branch.<br> <br> Well done Nichol - super efficient service - an asset to AutoMagic through and through.