Poor service and communication

I had a car accident last December and my claim was finalized and approved in the same month. Automatic was the approved repairer by my insurance, activate by absa. I was assured that I would receive a call from the panelbeater within 2 working days from the approval date and that didn't happen, I had to call them myself and was given the run around until I was sent a message from them after calling them after almost two weeks that I needed to bring the car on the 16th January. So, I took the car in on the specified date and was given an estimated completion date of 2023/02/03. Today I'm being told that they haven't done anything to repair the car and are waiting for approval from the insurance, three days from the estimated completion date?! Why was this not communicated to me earlier, and why must I always have to call them in order to get feedback?! And when was I to find out that the estimated completion date is no longer valid?!