poor service

Poor customer service. It's been more than 5 weeks since I submitted car for hail damage. No feedback until I complained to their head office. Finally, when I went to pick up the car As Told By Them This morning, the car was not ready. Bonet not closing. Parts of the car missing. Some hail damage not sorted. Service book missing. After all this, the manager insisted that I pay assess. My work requires me to travel and I am using this car. I am behind by 5 weeks on my work. But still, there is no sense of agency from this company.