RM
Robin M

1 reviews | Active since Apr 2014

20 Jul 2015, 20:52

Poor Quality Control - Bellville (Stilkland)

Dear Sir/Mam,<br> <br> Insurance - ABSA Idirect Ltd<br> <br> AutoMagic - ***<br> <br> I am very disappointed in the quality of work that Automagic in Bellville showed me this afternoon.<br> <br> I dropped my car on the 13/07/2015 for a very small dent repair on the driver side door. I was told that the repair should take a week. <br> When I arrived today at the branch in Belliville I was very disappointed in what they had to show me. On first inspection the car looked ok, I attempted to open the door and found 1. a scratch mark on the handle 2. the handle wont open the door. 3 the central locking does not work, 4. dirty interior door panel 5. chip mark on passenger side of the car at least 3x3mm in size (fresh) - i took pics <br> <br> I tried my best to remain calm as this was not what i expected. I instructed the panel shop foreman to fix everything and left the car there. you would agree that Quality control is a vital aspect of any panel shop and that it certainly was not controlled correctly when my car was ready to be handed to me.<br> <br> I Feel my car was better off with the small dent before you touched it and its a pity my Insurance company sent me to you. Please make an extra hard effort to fix all your mistakes.

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Replies (1)
Automagic
Automagic's reply22 Jul 2015, 13:33
Official
Hello CADDYclub,

I regret that your experience at our Bellville Franchise was below par.

I have spoken to our Franchisee and they advise that all the issues have been resolved and they are detailing the car which will be delivered before COB today.
Kind Regards
Richard Green
Auto Magic Holdings