POOR PLANNING AND SERVICE

Had an accident and my insurance referred me to auto magic ,they took my car whilst they didn't have parts yet as a results 4 weeks past and still no parts available i had to take the car back as I couldn't pay for the courtesy car for an indefinite period .Fast forward a couple of months I call them and ask are they winning with getting the part they claim they tried to call me on the day I actually called to notify me they have the part and I should bring the car in for +-a week ,the insurance refuse to get me another car as it's auto magic fault I used up that benefit prematurely which is true ,auto magic says it doesn't cater for clients in that way so to cancel the courtesy issue I have to bring in the car they will work on it in one day problem is I have to work and my work is far from where I stay now I have to incur expenses because of their poor planning