Poor customer service Gezina Automagic

It really feels like retaliation from Gezina Automagic because I complained about the unreasonable delays and missed deadlines.

They missed their communicated deadlines first on 27/07/2023 second on 01/08/2023, and third on 11/08/2023 The first delay is understandable as things can happen if you order a part you may wait but the Tracker App shows no activity until 3 August.

1. They said I can collect the car only after I called them but the battery was not working at all and this was not communicated to me at all, I only found out when I tried to open the boot. I had made plans to travel to the workshop. The same battery that I had been using before the accident on the 6th of June. They said they would not replace the battery if it was older than three years. They said I will need to pay from my pocket for the battery. Why was this not communicated to me? They said the best they could do is to start the car and I drive off in peak traffic. The car stalled while I was in traffic and I was stranded on the side of the road after having to push the car by myself. This was a horrible experience.

2. Park lights are not working properly, only the left side is working and the side which had accident damage is not working. Was the car properly tested? After so much delay? I doubt as the engine bay was not even cleaned there is oil everywhere and how will we know if there is an oil leak or if it is oil from the accident?

3. I had to follow up after they sent an SMS that the completion date was yesterday the 17th of August 2023. When I called the person at reception said the car can not be collected because they logged additional claims from my insurance. I asked to speak to the workshop manager. He put me on hold and came back to say the car is ready for collection. He was sarcastic and rude.

4. Only the paintwork seems to be done correctly. Suspension work is not done, wheel alignment is done and I am only given a list of things that they did not fix. The battery is not replaced. Is there evidence that these were claimed from my insurance and it was rejected in the timeline? or just a case of rushed work because I logged a complaint.