Pathetic Service and Attitude

Pathetic service from Menlyn Auto Magic.My vehicle was suppose to go in for repairs on 22/11/2018.On 21/11/2018 they told me the parts has not yet arrived they awaiting Nissan.I then had to put pressure on Nissan myself by phoning the branch manager (which I believe Auto Magic could have also done) to get the parts delivered 28/11/2018 just to be told by Auto magics arrogant admin lady that they are now fully booked up until 6 Dec 2018 this after I told them I am going on leave 10 Dec 2018.They treating their clients with utmost disrespect and attitude and should be avoided at all costs.I am also logging a formal complaint with the insurance company