PATHETIC SERVICE

It is with great disappointment I'm sending you this email. My husband booked his car into your automagic Linbro park 16 September and the service he received was pathetic. This is service received before the actual work on the car. While sitting at reception for quite some time - my mother inlaw asked your 'frontline/reception' lady if she knows how long it will take as my husband needs to get to work - The response by the lady was: "It depends how long it takes for him to read'!!!!!!!! I was absolutely shocked when they came home to tell me this. Do you guys really have that much business that you treat clients in such a disrespectful way ? The arrogance I thought - how dare you ? Before my husbands car was booked in I read all the bad reviews on hellopeter, sadly we didn't have a choice to bring our car to you. Guess what - you proved us right - and guess what - we start telling our friends/colleagues about how badly you treat your clients - and responses are: Thank you for the warning - def won't be using them. What shocked me even more is the clause in your contract that states - you will not be liable for any damages caused ? Really ? When this was questioned my husband was told to scratch that section out. I will be escalating this to the insurance company that uses you.