NR
Nomajama R
1 reviews | Active since Jan 2016
03 Mar 2016, 23:29
Pathetic service
My insurance send me to Automagic panel beater to fix my car. Mark told me that the car will be ready on the 20th of February, Steven only notified me at 4 pm that the car was not ready, the new expected date of completion was 26th. On the 26th I was not even notified of any further delays. I called on the 27th and the receptionist promised me that the manager Steven will call me back which never happened. I called again on the 29th but that's when I was told the car will not be ready again but till today I haven't received the car I'm extremely frustrated by the worst service I'm getting from Automagic
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Automagic's replyOfficial
04 Mar 2016, 12:13Hello prudencer,
Our apologies for the delays on your vehicle. Please see below the comments from our Franchisee which set out the reasons for the delay.
The vehicle was set for completion but failed a water pressure test and it is was found there is a hairline crack in the radiator coolant bottle (over and above the other additional of cradle, covers,brackets etc). We could not release the vehicle as this would have caused engine damage. It is unseen and have managed to source one and have sent for the part. We are expediting the process and hope to be complete this afternoon.
Kind Regards
Richard Green
Auto Magic Holdings
Our apologies for the delays on your vehicle. Please see below the comments from our Franchisee which set out the reasons for the delay.
The vehicle was set for completion but failed a water pressure test and it is was found there is a hairline crack in the radiator coolant bottle (over and above the other additional of cradle, covers,brackets etc). We could not release the vehicle as this would have caused engine damage. It is unseen and have managed to source one and have sent for the part. We are expediting the process and hope to be complete this afternoon.
Kind Regards
Richard Green
Auto Magic Holdings
Automagic's reply04 Mar 2016, 12:13
Official
Hello prudencer,
Our apologies for the delays on your vehicle. Please see below the comments from our Franchisee which set out the reasons for the delay.
The vehicle was set for completion but failed a water pressure test and it is was found there is a hairline crack in the radiator coolant bottle (over and above the other additional of cradle, covers,brackets etc). We could not release the vehicle as this would have caused engine damage. It is unseen and have managed to source one and have sent for the part. We are expediting the process and hope to be complete this afternoon.
Kind Regards
Richard Green
Auto Magic Holdings
Our apologies for the delays on your vehicle. Please see below the comments from our Franchisee which set out the reasons for the delay.
The vehicle was set for completion but failed a water pressure test and it is was found there is a hairline crack in the radiator coolant bottle (over and above the other additional of cradle, covers,brackets etc). We could not release the vehicle as this would have caused engine damage. It is unseen and have managed to source one and have sent for the part. We are expediting the process and hope to be complete this afternoon.
Kind Regards
Richard Green
Auto Magic Holdings