mP
mabobo P
1 reviews | Active since Jun 2012
19 Feb 2016, 19:48
pathetic service
On the 3rd of Feb 2016 I took my car to be repaired. The expected finish date was the 11th and no one phoned to say why the car was not ready. My husband called on the 11th when we didn't receive any feedback and was advised that due to unforseen circumstances the car would be ready on the 17th. To date the car is still not ready and a new date has been given for the 24th. At 37 weeks pregnant i had to walk 5km to see my gynaecologist in this heat. I also have to depend on other people to assist which is an additional expense. If I knew the level of service I would receive would have chosen another service provider
Helpful (0)
Replies (1)0
Replies (1)
Automagic's replyOfficial
23 Feb 2016, 10:00Hello mabobo,
Our sincere apologies for the inconvenience you have experienced, however I have checked and the parts required for your repair were ordered promptly by our Franchisee but Renault SA has consistently advised that the parts are on back order. Our Franchisee will communicate with you if they have not already done so to offer an alternative solution.
Kind Regards
Richard Green
Auto Magic Holdings
Our sincere apologies for the inconvenience you have experienced, however I have checked and the parts required for your repair were ordered promptly by our Franchisee but Renault SA has consistently advised that the parts are on back order. Our Franchisee will communicate with you if they have not already done so to offer an alternative solution.
Kind Regards
Richard Green
Auto Magic Holdings
Automagic's reply23 Feb 2016, 10:00
Official
Hello mabobo,
Our sincere apologies for the inconvenience you have experienced, however I have checked and the parts required for your repair were ordered promptly by our Franchisee but Renault SA has consistently advised that the parts are on back order. Our Franchisee will communicate with you if they have not already done so to offer an alternative solution.
Kind Regards
Richard Green
Auto Magic Holdings
Our sincere apologies for the inconvenience you have experienced, however I have checked and the parts required for your repair were ordered promptly by our Franchisee but Renault SA has consistently advised that the parts are on back order. Our Franchisee will communicate with you if they have not already done so to offer an alternative solution.
Kind Regards
Richard Green
Auto Magic Holdings