PATHETIC COMMUNICATION

My claim has been approved on 22 Aug 22 . Auto Magic did not contact me I had to get in touch with them. After requesting that a Manager from the insurance contact me as they could not confirm if genuine parts will be used, the matter was sorted. The insurance send them a mail to contact me to arrange for an appointment on 26 Aug 22 7:37. I gave 2 different contacts where they can reach me and up to now I did not receive any call. They advised on my firs call that the vehicle will be with them for repairs 7 - 10 working days. I however doubt this if there is already delays. The insurance have all available contacts so Auto Magic cannot claim they could not get hold of me. On my first call to them I also confirm that will pay the excess upfront, and if ALL the parts are there they can get in touch to bring the vehicle and not for the vehicle standing there whilst awaiting for parts to be delivered as we can make use of the vehicle while they wait for parts to be delivered.