PATHETIC ATTITUDE AND SERVICE

I booked my vehicle in on the 04/11/2015 for a minor bumper work. I was informed the vehicle will be ready on the 18/11/15. When i called for pick up, i was informed that they needed to order an additional part and my new completion date is the 24th. Spoke to Ariel on the 24th and she informed me that the vehicle still needs to go into painting. this contradicted her previous sms to my husband around the 18/11/15 which stated the vehicle is going in for painting. I was then informed that my vehicle will be ready on the 28/11/15. My husband and i arrived to pick up my vehicle and Ariel looked very worried. I then found out (after going to the repair shop in Stalwart Street) that the bumper was not even fitted on and the bonnet was not aligning. Nobody could provide me with an explanation. Furthermore, my husband and i were made to wait whilst another customer who came in after us was assisted with his vehicle. After this, a guy at Automagic ignored us and walked away when he was requested by Ariel to take my husband and i to the repair centre. The same guy then came to Automagic some time later. I am utterly disappointed at the lies, attitude and customer service.