Pathetic and frustrating experience

Took my car to automagic midrand for repairs through my insurance on the 11th of january 2022. The estimated completion date was the 28th of January 2022. To date,I haven’t received my car,they keep on sending the same texts about wiring and forever postponing dates. I’m beginning to think my car is damaged. The experience is frustrating and inconveniencing, pathetic too.