Parts and Repairs

<p>Hello Peter</p> <p>My car (FAW v2 2015) was assessed on the 16 Feb 2017, after that it was booked for repairs on the 22 Feb 2017. I dropped my car at Auto Magic in Midrand on that day (22 Feb 2017) for repairs. They told me that it will take maybe five working days.</p> <p>The same day it was on the panel beating bay, the second day (23 Feb) it was in assembly bay. The third day 24 Feb it was in line for painting - that was Friday.</p> <p>On Monday 28 Feb it was still in line for assembling I think. I was so happy that the process is going smoothly and I will get my car back soon before end of this week.</p> <p>I did not get any feedback on Monday - not from the Insurance and not from the Auto magic, so later at night I send an email to Karen Erasmus of StanSure enquiring about the process of my car because when I call the Auto magic people in the afternoon before I knock - off, they told me that they are waiting for the parts to be delivered, and everything is done they are just waiting for the parts to be delivered.</p> <p>Karen did not reply my email on Tuesday, so during the day I phoned the insurance and ask to speak to Karen and apparently they said she is busy on another line and they will give her the message. I waited for feedback from Karen and Auto Magic on Tuesday but no one came back to me.</p> <p>On Wednesday, I then phoned the insurance and ask to speak to Karen, they said she is busy on another line and they will give her the message. I did not receive any reply from Karen.</p> <p>On Thursday, I send Karen another email to update me about the car and also called them so I can speak to Karen, they said she is busy on another line and they will give her the message, I told that lady that I phoned the previous day to speak to Karen and I was given the same message, and also Karen does not even reply my emails. So if she does not take calls and does not reply my emails how will I get to the bottom of this. Then the lady said she will give Karen a message to contact me urgently. Later during the day Karen rep**** my email - informing me that “as per the panel beater the vehicle will only be done on the 10/03/2017”</p> <p>Later after receiving feedback from Karen (Insurance), I receive a call from the panel beater that they are waiting for the parts to be delivered, and they will deliver tomorrow (03/03/2017) - the parts were ordered from Kia in centurion.</p> <p>What I don’t understand is that - why did they book my car for repairs while they don’t have the parts with them. They have been waiting for the parts for more than three working days – since Monday (28/02/2017) waiting for the parts. I wonder if the parts will be delivered today. I don’t understand how they operate, they should have at least collected the parts. Delivery and collection cannot take more than 24hours.</p> <p> What I don’t understand and don’t like is that they booked my car for repairs while they don’t have parts, I am now struggling with transportation – spending a lot of money on public transport. If I knew that they did not have the parts with them when they took my car for repairs, I was not going to leave my car there. I was going to take it to them for repairs knowing that they have parts.</p> <p>I don’t know what else to do. If I had planB car I was going to go there to KIA in centurion – collect the parts and drop it to them (Auto magic in midrand) to help them speed up the process.</p> <p> </p> <p> </p> <p> </p>