No service at all!

I was referred to Auto Magic by 1st for Women, when my car was damaged. They happily assessed the damage and my claim was accepted. However I cannot get the repair done in PMB because they are full booked and still coping with the hail damage from February (?). They might get to my car in December.<br> Why did they give me a booking for an assessment if they knew they would not be able to undertake the repairs?