No news is NOT good news

I took my Jeep in for an assessment. First, they directed me to the wrong assessor. Then, I had to return for another assessment a week later, after I had to phone them. I had to drive to and fro from Krugersdorp. They phoned me to tell me I can take my car in on Monday 1 June for the repairs. When I got there, they did not know about me and after a couple of minutes, they told me that I was actually booked for the 8th. We arranged that I can leave my car there. I received a SMS, stating that my car will be ready on 17 June. On the 17th, I received a SMS stating that \As per our discussion