SN
Sinegugu N

1 reviews | Active since Jul 2013

12 Dec 2015, 11:26

Manager also has a personal life,

My car has been stuck at Automagic Durban City branch since 20 Nov 2015. I was advised that the expected completion date is Dec 04 . Then it moved to Dec09 because of a parts deal. Then, it was moved to Dec 18 because the bumper is stuck at customs. I can deal with a delay, even though the bumper was ordered four days after i brought in my car at their request, its arrogance that rubs me off in a wrong way as a customer.<br> <br> The branch manager, i believe Barbara, exuded a \you're beneath my effort"attitude when i visited the branch today to get answers"

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Replies (1)
Automagic
Automagic's reply13 Dec 2015, 08:48
Official
Hello baneza22,

I am sorry that the service experience at our Durban Central Franchise has been below par. I have referred the matter to our KZN GM who will respond to you ASAP.
Unfortunately we have very little/no control over part delivery delays but I can assure you it is our wish to repair and deliver vehicles within the shortest possible time frame.

Kind Regards
Richard Green
Auto Magic Holdings