1 reviews | Active since Jul 2024
Lost items from the vehicle (Claim No: ***2)
Good morning, Sir/Madam
I trust that you are well.
Kindly note that I have collected my car from VMS Autobody in Hartbee****rt on Saturday which is under Auto Magic and upon collecting the car I found that the following items were missing from my vehicle:
1. The Locknut.
2. Five (5) wheel nut covers.
3. The Jack was found placed in the boot instead of the toolbox. (At least it was found).
I showed one of the guys who was in charge at the workshop on Saturday before I took my vehicle form their workshop that the above-mentioned items are missing from the vehicle then he said he will send me the Inspection report of the vehicle on Monday, 03 January 2025 but he did not send it instead they are disputing the fact that those items were not there without giving me a proof that they were indeed not there.
I send them the pictures before I took my car to them for repairs and after the car was repaired that clearly show that wheel nut covers were there and now, they are no longer there, and I have never taken out the locknut or any part of the tool from the toolbox since i have been driving this car for more than 11 years now.
If I can get a Tyre puncture now, I won't be able to replace the Tyre without the locknut.
I'm not happy at all with VMS Autobody.
Can you please assist/intervene in that regard.
Kind regards,
Albert Mphuthi
I write to acknowledge receipt of your complaint and to let you know that we are currently investigating your concerns raised. Kind regards
Sammy
Auto Magic Customer Care
I write to acknowledge receipt of your complaint and to let you know that we are currently investigating your concerns raised. Kind regards
Sammy
Auto Magic Customer Care
Kindly note that I have not received any help from Auto Magic or VMS Autobody regarding my above complaint.
Please note that on Saturday I need to travel back to work, in the Northern Cape which is more than 700 kms and I can't travel without a locknut in case I get a puncture on the road it will be difficult to replace a Tyre.
This is so frustrating.
What is the solution now?
Is this how you treat your customers?
Kindly note that I have not received any help from Auto Magic or VMS Autobody regarding my above complaint.
Please note that on Saturday I need to travel back to work, in the Northern Cape which is more than 700 kms and I can't travel without a locknut in case I get a puncture on the road it will be difficult to replace a Tyre.
This is so frustrating.
What is the solution now?
Is this how you treat your customers?
We are currently in communication with the branch and actively investigating the matter.
We understand your frustrations and appreciate your patience during this process.Feedback will be provided as soon as we have more information, and we will keep you updated on any developments.Thank you for your understanding.
Regards,
Sammy
Customer Care
We are currently in communication with the branch and actively investigating the matter.
We understand your frustrations and appreciate your patience during this process.Feedback will be provided as soon as we have more information, and we will keep you updated on any developments.Thank you for your understanding.
Regards,
Sammy
Customer Care
Please note that I'm not happy at all on how you are handling my complaint. It's been more than two weeks now since a lady from VMS Autobody told me that they've placed an order for my locknut and wheel nut covers but no one is updating me in that regard, and you are also not answering my calls nor responding to my messages.
Now I really need to replace one of the Tyres but i can't without a locknut. I'm stuck as a result, what an inconvenience! Do you even care about that?
I'm starting to believe that maybe there isn't any order which was placed, maybe you were just trying to silence me.
UNHAPPY CLIENT!
Please note that I'm not happy at all on how you are handling my complaint. It's been more than two weeks now since a lady from VMS Autobody told me that they've placed an order for my locknut and wheel nut covers but no one is updating me in that regard, and you are also not answering my calls nor responding to my messages.
Now I really need to replace one of the Tyres but i can't without a locknut. I'm stuck as a result, what an inconvenience! Do you even care about that?
I'm starting to believe that maybe there isn't any order which was placed, maybe you were just trying to silence me.
UNHAPPY CLIENT!
Thank you for informing us, we are in contact with the MBR
Feedback will be given accordingly
Thank you
Regards
Sammy
Thank you for informing us, we are in contact with the MBR
Feedback will be given accordingly
Thank you
Regards
Sammy