LEFT HANGING FOR OVER A MONTH WITHOUT MY CAR

I am completely distraught & feel taken advantage of since I had my vehicle booked in with Auto Magic Durban North Branch.<br> It's been 2 months since my vehicle was approved by my insurance to be repaired by Auto Magic. Booking was only available a month later & my vehicle has been in for repairs for a month now.<br> I was promised that my vehicle be ready for pickup 2 weeks ago which kept getting pushed forward. I was assured that by last Friday all would be complete or they will let me know, I got no response. I called in today and all I keep hearing is that they will get back to me, no one has gotten back to me yet.<br> This is literally the worst service I have ever experienced in my life.<br> I understand that this is a cut throat industry and money can be made by charging insurance companies for storage but this has gone too far.<br> I don't accept the excuses for delay being that no parts were available as I did contact Weiss VW in Durban and they did confirm that all parts for my vehicle, except the front bumper, was available locally & delivery takes 2 days. This was not a complex job & should have taken a few days. Never again will I trust the brand Auto Magic. Completely unhappy.