Incomplete Service and not taking the customer serious.

On the 6th of August 2019, my car was in for repairs at Automagic in Parow, Cape Town. I got my car back on the 20th of August 2019. The contact person, regarding the repairs was Carl Spann, from Automagic in Parow.

I paid the excess on the 20th of August 2019; after paying, and leaving Automagic, I noticed that, I wasn't able to adjust the side mirror, on the right hand side; so I immediately turned back and I showed it to Carl Spann; Carl said all they did was replace the glass mirror, nothing else; which means they didn't complete the job, because, the side mirror being cracked, and the mechanism/controller not working, was one of the things that needed to be attended to.

On Friday, 23/08/2019; Carl Spann, spoke to people from Reeds, because he says it's an electrical fault. I went to Reeds on Friday the 23rd of August 2019, but was told to bring the car on the 26th of August 2019. At Reeds they say that I'm going to be charged, as the warranty won't take effect, because it was in an accident.

I can't pay extra for this, as I already paid Automagic their excess, but my side mirror wasn't fixed; they didn't check whether everything was sorted, before contacting me, to collect my car.

The above message is a copy and paste, from the email I've send to my insurance, which is Budget Insurance. I send the email on the 26th of August 2019. I didn't want to go back and forth with Automagic, so I thought if I report this to my insurance, something will be done; but no one from the insurance, got back to me.

Till today, my side mirror is still not fixed. On the 29th of August 2019, I received a call from Carl Spann, requesting feedback, on what took place on the 26th of August 2019, when I took my car to Reeds. I explained to him that Reeds can fix my side mirror, but they want to charge me for it; Carl then said he will contact the Insurance and get back to me. A week went by, without hearing from Carl.

On the 9th of September 2019, I called Carl Spann and explained to him, that the glass of the mirror, seemed loose. He told me to bring my car in, for him to clip the mirror back in for me; he then noticed that the cover of the side mirror, is damaged. So again, he said he will contact Budget Insurance and take it from there. So to me, it seemed like nothing is being done, until I call and do a follow up.

Today is the 16th of September 2019 and I still haven't heard anything from Automagic or Budget Insurance.