EK
Ethel K

1 reviews | Active since Oct 2011

04 Feb 2016, 11:35

*********** Dealer

I washed my car on Sunday 17 Jan 2016 & took it to AutoMagic on Mon 18 Jan 2016. I was told the car would be ready by 01 Feb, & was very shocked that to fix a bumper can take two weeks. I sent an email on Sat 30 Jan 2016 asking if the payment had reflected on their account and asked what time i should pick up the car on Mon 01 Feb. The lady phoned me on Monday to tell me the car was still not ready. The excuse was that their compressor had broken down & so they couldnt continue.. I told the lady i wasnt happy about this as I am taking taxis & it has been a huge inconvenience on my side. The lady phoned me again on Wed 03 Feb & said the car will be ready by 4pm. I was happy with the job they did with the new bumper & then picked up that the roof paint had come off. I called the lady and showed her the marks. I confirmed with her the parts i was aware of & she also noticed what i was showing her. From nowhere a guy came & started defending himself in a very rude manner. they started taking pictures of the car. i drove out of the workshop and started hearing funny sounds & switched off the radio & it continued. The car has a malfunctioning signal and they say they are not liable.

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Replies (1)
Automagic
Automagic's reply04 Feb 2016, 22:27
Official
Hello nondumisok,

I am sorry that you are unhappy with the service from our Franchisee.

I must however confirm that what they have advised you is correct and we are unable to assist you with the items you mention as they are not accident related.

Yours sincerely
Richard Green
Auto Magic Holdings