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Henry Q

1 reviews | Active since Sept 2013

05 Apr 2015, 11:05

Incompetence and Disrespect for Client's Property

I was referred to Automagic Nelspruit by a Telesure assessor after I had a minor accident with my 2008 Ford Ranger XLT 4x4. They had my vehicle for 2 weeks and did the worst job imaginable in repairing the damage.<br> They were unable to repair the dent on the fender.<br> They tried to repair the wheel arch finisher instead of replacing, even though this was what was quoted for. The plastic finisher was damaged on its mounting points which meant the *****s could not hold it any more so they used a washer that looked like a roof ***** washer.<br> The vehicle was left full of body putty dust and being left outside in the sun and rain it has ruined the black plastic finishes on the vehicle's bumpers.<br> When they told me that I could fetch the vehicle, the person that had to drive it out of the workshop could not get in via the front door as it was parked too close to another vehicle so he climbed in through the rear door and climbed over the leather seats with his shoes on.<br> They drove the vehicle in 4x4 on dry pavement for approximately 8km even though they claimed that they only drove the vehicle in and out of the workshop.<br> THESE PEAPLE ARE ***********! DO NOT TAKE YOUR VEHICLE TO THEM!

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Replies (1)
Automagic
Automagic's reply07 Apr 2015, 08:12
Official
Hello hquinn,

I am really sorry that your repair and service experience at our Nelspruit Franchisee was a poor one.
I have asked our General manager in charge of that Franchise to look into the matter and we will respond to you ASAP.

Kind Regards
Richard Green
Auto Magic Holdings