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Gabisile N

1 reviews | Active since Jun 2022

29 Jun 2022, 03:06

I'm not one to write reviews but my experience with this company was so bad that I had to.

Just a complete let down! Paint work has fisheyes and waves, panels they fitted have gaps, they quoted the insurance for new parts but they fitted old ones. One of the old parts they fitted fell off while I was driving. Management(Andre) is always dismissive everytime I try to talk to him about my concerns. He told me he doesn't know anything about my car even after I called him many times about my concerns and even escalated things to my insurance and Kia. I had to reluctantly return my car to them for the third time now so they can correct their mistakes.

0
Replies (14)
Automagic
Automagic's reply30 Jun 2022, 08:49
Official
Good Morning Gabisile

Can you be so kind to give me the name of the branch you used.  We have 23 branches nationwide?

Regards
Auto Magic
GN
Gabisile N's update30 Jun 2022, 11:31
Reviewer Update
The one in Benoni.

Over and above the terrible work they did on my car they claimed for additional work from the insurance and they cannot even explain what additional work they did.
Automagic
Automagic's reply30 Jun 2022, 12:29
Official
Good day

Our Customer Care Department will be in contact with you asap.

Regards
Auto Magic
Automagic
Automagic's reply30 Jun 2022, 14:13
Official
Good afternoon
 
The vehicle is already in the shop. If we were dismissive why will we assist the client? We put parts on the vehicle what the insurance Authorized to us. 
 
We had external paint technician here to advise on the fisheyes, he advise that the vehicle must have been armored glaze. It’s the first time a beading just fall off, we did apologized to the client as we did follow the correct procedures  to fit the beading. We did order a new one on our expenses. 
 
We assist client immediately.
GN
Gabisile N's update30 Jun 2022, 14:42
Reviewer Update
What about my expenses of driving back and forth to their shop? What about the inconvenience of not having transportation for weeks? All of these issues did not develop after I collected the car, they shouldn't have let me collect the car while the paint has fisheyes and wave, the beading deattaching and scratches still on the car. And they should not act as if they willingly accepted responsibility because I had to have heated conversations with their warehouse manager before he accepted that they will correct their mistakes. After going through all of that how can they expect me to sit back and trust that they will be ethical and do the right thing now especially after their manager told me he knows nothing about my car?
Automagic
Automagic's reply30 Jun 2022, 14:47
Official
good day
we will get back to you shortly.
regards
Auto Magic
GN
Gabisile N's update30 Jun 2022, 18:01
Reviewer Update
Another thing I have come to learn about this business is that they shift blame to their lower level employees and protect their upper level employees. Record every conversation you will have with them, believe me you will need it.
Automagic
Automagic's reply01 Jul 2022, 10:16
Official
Morning Gabisile

Thank you for your valued input, it has been escalated and we are currently investigating and it is being dealt with internally.

Regards
Auto Magic
GN
Gabisile N's update01 Jul 2022, 12:41
Reviewer Update
When can I collect my vehicle?
Automagic
Automagic's reply04 Jul 2022, 08:56
Official
Good day Gabisile

Please contact the Branch and talk to them directly.  

Regards
Auto Magic
GN
Gabisile N's update05 Jul 2022, 10:13
Reviewer Update
That would be the ideal way of doing things but since the branch has been telling me that my car is almost ready since Thursday, I doubt that would help at all.

Please see text I got this morning after I was told I should collect the car today.

Good day Ms Ndlovu we have tried to call you and left voicemail please note your vehicle will not be ready at 10:30 we are polishing the vehicle regards Bongi
We will call you once its ready for collection regards Bongi at Auto Magic.
Automagic
Automagic's reply05 Jul 2022, 11:22
Official
Dear Gabisile

I am sure they are doing there utter best, the cars must be polished.

Regards
Auto Magic 
GN
Gabisile N's update05 Jul 2022, 11:41
Reviewer Update
It’s hard to believe that they doing their best since this has been going on since April.
Automagic
Automagic's reply08 Jul 2022, 11:22
Official
Good day Gabisile

Thank you for your input.  
Regards
Auto Magic