I would like to writ...

Good day, I tried calling Mr Vechei this morning but received his voicemail prompt instead and left a detailed message for the client to return my call. Please see sequence of events below as I dealt with the client at the branch yesterday, 8 March 2022. I arranged for a lift for him to bring him back to the shop as he came to collect his car with his motorcycle and would obviously then have needed assistance so that he could come and pick up the motorbike as well. The client arrived at the shop and was assisted by the CLO who then called myself over to assist as the client complained about damage to the front bumper on the left side which was not there before. After having spoken to the client we went inside the shop and pulled up the check in photos. It was discovered that the damage to the front bumper was indeed not there before. The client also asked about the kilometres and petrol which was subsequently different. We showed him that there was a difference of 3 kilometres since he dropped the car off which was as a result of moving the car in and out of the shop over the entire time that the vehicle was at the branch. The petrol gauge reading which indicated a three quarter tank at check-out, was exactly the same as the photo we had on file taken when the car was booked in initially. We have apologized to the client about the damage to the front bumper and I reassured the client that we would rectify the matter for him at another branch at a time convenient for him. As far as the petrol and mileage issues are concerned, these are not valid and only the bumper issue needs to be resolved for the client. We trust this to be in order. Many thanks,Shahiem Steyn