BV
Bianca V

1 reviews | Active since Jan 2018

26 Aug 2019, 11:59

Horrible service from Automagic Centurion

I took my car in to be repaired on the 23rd of April 2019. They fixed the damage, but there was a new rattle in the door (Opposite to the side the collision was) I called them and I had to take in the car again for it to be fixed on 25 of May 2019. The guy (Johnny) said he actually did notice it. (But rather ignored the problem) Afterward, I noticed that they never repaired my mirror either and there was a piece of rubber on my windshield that keeps popping out. I called them and they made the excuse that they were still waiting for the part, which is not true since I should have been informed when I left with my car in the first place. They had to claim with the insurance again and they ordered the part. I then had to wait till 26 August 2019 to get the mirror repaired and for them to make a plan for my transport. I cannot claim a rental vehicle now since the claim has already been submitted. Further, the repair was not done neatly and my car still has parts that are bent inside the panel covering the wheel. Truly pathetic service.

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Replies (1)
Automagic
Automagic's reply26 Aug 2019, 15:29
Official
Dear Bianca
Our Customer Care department will be in contact with you shortly.  
Regards
Auto Magic