EXCELLENT WORLD CLASS SERVICE FROM AUTOMAGIC PAROW

<p>Unfortunately, I had a minor incident over the festive season which still had to be fixed. I phoned around and ended up with 2 providers. One provider gave a decent quote but could only start working on the 16th of January. The other provider was Automagic Parow who gave an even better quote but could start a lot sooner. The first thing that stood out to me was when I phoned and they were not available, they phoned me back. How amazing is that? Only services that offer the call me back option, will call an individual back so Automagic showed real professionalism to do this. When I arrived on the 5th, they looked at my car slightly before 07.30, meaning they did not make me wait. When they did the assessment, they were quite thorough ensuring to take off the bumper and check the components behind it. After this they showed me their findings and advised on the course of action required to fix the damage. What was apparent is that everyone there was really friendly and professional. While sitting, I don't know how many times I was offered coffee, tea or water from the people assisting me and even from the other employees. This shows me that I am everyone client and not just the specific people that assisted me. I met with Gerard who I worked with over the phone and WhatsApp the previous day and who booked my assessment time slot. Carl, who did the actual check was really friendly and helpful too, walking me through the check and what corrective action they will take. Kobus came to come sit by me when working out the quote, explaining everything in detail, instead of me having to go to his office. Automagic, believed that the job could be done ASAP without having me wait too long. Therefore, even before the parts dealer was open they decided to phone for the required parts to see if someone would answer so they could secure the parts. However, since they could not get through I was asked to wait until 8AM when the parts dealer opened. They were able to immediately secure the parts for the fix and because of because of prioritising me as a client I was able to leave the car with them on the same day that the assessment was done. They were so dedicated and could see that I really needed the car back before the next week, they said they will finish it the very same day. I was not able to fetch it on the 5th but we eventually arranged that I could fetch it on 7th to which they agreed. I know they perhaps will not always be able to do a job so quickly but this instance still this needs to be commended. Needless to say the job they did was amazing. It is like there was not even an incident in the first place. They even washed car which is an added bonus. When I fetch the car, Kobus and Carl continued to congratulate me and my wife since we got married the 6th, meaning that they did not forget the stuff we spoke about on the 5th. In addition to the amazing price, they even offered a further cash bonus. Seriously, Gerhard, Carl and Kobus you three are amazing and out of this world. In SA there is a lot of bad service from major banks to the small shop down the road. If you lucky, it is possible to get good service at some places some of the time. However, the service I received from Automagic Parow was completely FLAWLESS, PERFECT, EXCELLENT, WORLD CLASS, I definitely can't think of anything that went wrong or that could be done even but 1% better. Truly this was a pleasure, to have gone to Automagic Parow and as weird as this sounds, Automagic took a lot of the bad feelings away from the accident in the first place. I know Automagic in general (all branches) have an impeccable history of service but if I could recommend a specific branch, because of the service I received it would be Automagic Parow. Please keep this kind of service up!!!</p>