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I am writing to express my frustration and disappointment with the recent experience I had while trying to collect my booked vehicle.

We had booked a 2024 Fortuner and received several SMS messages, one of which indicated that the car was ready for collection and that I should send proof of payment (POP) to arrange for the car to be picked up. Based on this, we hired a vehicle and, as it was Eid (a significant religious holiday), we left our families to drive for over two hours to your location, only to be told upon arrival that the payment had to be reflected in your system before I could collect the car.

Why wasn’t this crucial information communicated to us beforehand? Had we been informed of this requirement in advance, we would not have made the unnecessary and costly trip. We are now forced to hire another vehicle, incurring additional expenses, and wasting valuable time and resources due to your lack of communication.

This situation has caused significant inconvenience, and I am seeking reimbur*****t for the additional costs and time lost. The negligence and incompetence in handling this matter have been disappointing, and I trust you will address this accordingly.

From the looks of it we are not the only people having issues with you guys, in different branches.