NM
Neville M

1 reviews | Active since Dec 2009

28 Nov 2019, 11:09

Disgusting Unprofessional Service from TechnoStar-Automagic

This company has terrible service and work ethics. My vehicle was booked in for minor repairs on the 4th and a week later found that another vehicles bumper was fitted to my car when they could get the colour matched correctly.

When I eventually went to pick my car a few days later, I found that the repairs were NOT completed properly, car was a mess and parts were gone missing.

I then had to spend extra money for Uber etc. for travel and the management was not helpful in resolving the issues on time and to any degree of satisfaction.

The service adviser, Mandy C. was *********** and rude. The manager Brian Chetty, was also very unhelpful and just apologetic.

Over a week later, and there is still no sign of my car parts or any communication from them.

Left very Frustrated .... never want to deal with this crowd again ...no one should!

0
Replies (9)
Automagic
Automagic's reply02 Dec 2019, 09:37
Official
Dear Neville
Our Customer Care department will be in contact with you shortly.

Regards
Auto Magic
Automagic
Automagic's reply02 Dec 2019, 14:14
Official
Good dayPlease see feedback from Durban Branch..I have made contact with the client and advised him that the tail lamp inner flap is on back order from Toyota.We will have it fitted to his vehicle once it arrives.  
Regards
Auto Magic
NM
Neville M's update05 Dec 2019, 16:57
Reviewer Update
The manager's response was inadequate to say the least ... querying why I was unhappy ....really. I now have to wait for my parts as now they have to wait on Toyota. The incorrectly fitted bumper is now disputed as it apparently never happened ...still waiting for feedback on this. No comment on anything further .... disgusted!
NM
Neville M's update24 Jan 2020, 16:47
Reviewer Update
Over a month later and I am still waiting for my missing parts ... absolutely ridiculous.
Automagic
Automagic's reply27 Jan 2020, 14:41
Official
Dear Neville
I will follow up with Customer Care and reply asap.
Regards

NM
Neville M's update21 Feb 2020, 13:42
Reviewer Update
Another month gone by and still NO response from these people .... freaking annoying I tell you.
Automagic
Automagic's reply21 Feb 2020, 14:02
Official
Dear Neville
We will immediately follow up again.
Regards
NM
Neville M's update25 Sept 2020, 11:51
Reviewer Update
It's been nearly a year now since my car went in for repairs and still no sign of the replacement of my missing parts.

I was promised at the beginning of the year before the lock-down that I would get some feedback but nothing from anyone.

Very unreliable and unprofessional staff from the bottom right to the top.


Automagic
Automagic's reply15 May 2023, 12:07
Official
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