SD
Stella D

1 reviews | Active since Jun 2013

20 Jun 2015, 22:41

disgusting AutoMagic service

I phoned this garage on the 29th of May to make an appointment for my car to be fixed. My car was scheduled for delivery at the garage on the 8th of June at 8:00, I met the time I was given and they knew they had to order a door for my car to be repaired. I was told my car would be ready for collection on 19th of June. I scheduled a very important Dr's app for 22nd cause I was certain I'd have my car. On the 18th of June I phoned the garage to ensure that my car was ready, I phoned them 3times every time I was promised they'd call me till late afternoon then they tell me that the door is still not delivered so I'll get my car back on the 25th. My question is if they were aware of the delay why wasn't I told when I made the1st call why did I even have call? Why didn't they send the text when they realized there was a delay? Worst of all the gentleman I was speaking to Andre put the phone down when I was asking all these questions. <br> I phoned Fiat and asked how long does it take for them to deliver a door when ordered they said 3 day and I realized the door was only ordered when I enquired about my car on the 18th. <br> I've never been so inconvenienced in my life. DISGUSTED customer!!!

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Replies (1)
Automagic
Automagic's reply22 Jun 2015, 13:02
Official
Hello DiamonS,

I am really sorry that the part deliveries have caused such delays to the repairs on your vehicle. I will look into the poor communication from our Franchisee immediately.

Kind Regards
Richard Green
Auto Magic Holdings