SZ
Siphelele Z

1 reviews | Active since Jan 2016

05 Jan 2016, 12:01

DISAPPOINTING

After being given the run around of when my car would be available (the car hire had expired 5 days prior), I paid them a visit and waited over 5 hours to have the touch ups completed. <br> Upon receiving my car I was sent a text message to pay an excess of R4340.00, yet in their file and when I had dropped the car off, I signed for and had been advised of an excess of R3100.00 <br> <br> The only thing that went right is the paint job, I think . . . . <br> <br> The clutch of the car is sor hard, Im at war in slow moving traffic.<br> The grille on the car has not been replaced.<br> The fog lights do not work.<br> The car has white powder all over the interior doors, which is proving hard to wash off. <br> The new key/lock set was not fitted.<br> <br> I had used Auto Magic before, and had been happy with their service, but this was just disappointing.<br> <br> Kind Regards, <br>

0
Replies (1)
Automagic
Automagic's reply05 Jan 2016, 17:04
Official
Hello Sithuthukile,

I have asked our General manager in KZN to check the excess change and if the areas of concern on your vehicle were authorized for repair by your Insurer. I hope to give you feedback by close of business tomorrow.

Kind Regards
Richard Green
Auto Magic Holdings

Best regards,