FK
Feroz K

1 reviews | Active since Nov 2014

04 Sept 2015, 17:09

Disappointed and disgusted with work completed

Hi<br> <br> I am utterly disappointed and disgusted with work completed on my car by automagic Durban central. I dropped my car off 3 weeks ago expecting to see a job well done but to my surprise it looked like it was done in someone's backyard. The car was sent to you by Hollard.The car came in for a repair to the front bonnet,left fender and bumper. The issues I found with the car are as follows.<br> <br> Bonnet not aligned<br> Fender not aligned to door.<br> Indicators not working<br> Indicators were loose<br> There was a hole on the fender<br> Front plastic part on radiator loose.<br> The plastic part on the bumper were not aligned<br> The front bonnet finish is wavy<br> The grill is loose<br> The excuse given to me by staff is that there are no original parts available for the car. My question is how do car restorers bring back a car to a condition better than when it came off the production line. Your website boasts that your establishment is the best out there. I have a hired car for a month and that month is almost up. I cant afford to be without a car while automagic fixes their mess ups. They said that they would call me back in an hour,Im still waiting.

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Replies (1)
Automagic
Automagic's reply04 Sept 2015, 17:33
Official
Hello Feroz khan,

I am sorry that your experience at our Durban Central Franchise has been below par. I am in contact with our General manager in that region and will revert to you ASAP and hopefully with a resolution to your problems.

Kind Regards
Richard Green
Auto Magic Holdings