Bad workmanship and attitude

I have had endless problems despite making numerous visits to Parow workshop, the work has not been up to the required standard and has caused a great deal of frustration on my part. My vehicle was initially brought in on the 03.03.16 for repairs to the front bumper as there was stone chip damage. When I took the car they took numerous pictures of my vehicle (it was brought in for repairs on the front bumper) yet on collection of my vehicle I found that I had more scratches to contend with. When I brought there attention I was told there was no way it could have happened on your premises yet they could not produce photographic evidence that the damage was pre-existing. In addition to this the paint is now fading on the left hand side of the bumper. REPAIRS CARRY a lifetime warranty on paintwork.

On the 15.03.16 I took my vehicle in again as my rear bumper had scratches that needed to be sorted out, I collected my vehicle and only discovered the following day that my vehicle was covered in paint fumes which left the exterior paint rough to the touch and my windows were also covered in it…to the point where my window wipers did not work properly. I also discovered a paint bubble on the left hand side of the rear bumper. I was very upset with the condition of my vehicle and returned the next day for you to attend to the various issues I had with your workmanship. The person I dealt with told me that you remove the bumper when you work on it but that hardly seemed the case in this instance or my car would not have been left in the condition that it was.

I collected my vehicle two days later only to find that my bumper was buffed and not repainted which was not the agreement we had, in addition to this when I got home I found that there was buff polish under the bumper??Frustrated and disheartened I removed the excess polish. However, whenever my car is looked at during the day you can still see the buff marks of the machine used on my car….this is unacceptable and was reported to my insurance company ( please note that I am dealing with them regarding your unprofessional service as well). The car was buffed so much that the clear coat was damaged and I have visible rings on my car.

I was prepared to let all this go but the fact that the paint is now also fading and the rings are more visible is not something I am prepared to accept.

I sincerely hope that your other branches do not deliver the same workmanship or service as this has been a very unpleasant experience.

They still refuse to sort out the job properly....they really have no clue as to what customer service is.....what a waste of time and money!! Do not use these people!!!! ABSOLUTE *******

Wayne Grobler

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