BAD! UNPROFESSIONAL SERVICE!

I am insured by Standard Bank insurance, I had a claim which were approved. Auto Magic phoned me to confirm when can I bring my vehicle in, it will be 10 days. We were going on holiday on the 3rd of November and I asked if I can bring it in after my holiday that will be the 3rd of December, Michelle the receptionist spoke to Lucky Mondlane, and he confirmed that the vehicle will be ready before the 3rd of November if I can bring it in on Wednesday, which I did. On arrival on the 2nd of November to collect the vehicle, we were old the vehicle is not ready due to parts not received from Mahindra, which were a total lie, because my husband could see the vehicle is not ready. We postponed our holiday with a week, which they needed to get the correct parts....which never happened! We collect the vehicle on the 7th of November, with the faulty parts on... They did wash the vehicle, on my husband' request, however the workmanship were bad...over spray, the back bumper fitted not properly...

It is now two months later, and they still couldn't manage to get the correct parts...really!