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Eddie B

1 reviews | Active since Dec 2018

04 Mar 2022, 13:10

Bad service: Auto Magic, Tokai

I'm disgusted at the way Auto Magic, Tokai has treated me from day one that I took my vehicle for repairs on 15 February 2022. First there was an underlying refusal to give me a lift home. I reside in Strandfontein which is about 15kms from Auto Magic Tokai. The driver dropped me off at the taxi rank opposite the Shell garage on the corner of 5th Avenue and Victoria road, Grassy Park. While I was waiting for the taxi to get full a passerby informed all those within hearing distance that a man was killed about 100 meters from the taxi rank. Needles to say that people started panicking when the passerby informed us that it was gang related. I feared for my life and of the passengers in the taxi. I'm sure that Auto Magic Tokai would have provided a white client or well off client a lift to there front door. I've been discriminated against as I drive a rusted 2005 Citi Golf which perceived that I'm poor and they can dropped me off halfway and for me to find my own way home.

On 25 February 2022 I went to collect my vehicle at Auto Magic Tokai and I was taken through the checking process before my car keys were handed to me. Just as I was about to drive, I've noticed that the central locking of my vehicle was not working and immediately informed two of the staff members who did the checking. Another male colleague was called and I was told that the central locking pump was faulty. I've informed him that the central locking was working fine before and on the day that I brought my vehicle in. As it was almost closing time he advised me to return the following week to have it seen to.

I went back to Auto Magic Tokai on 4 March 2022 and a male employee took my vehicle to a third party, an auto electrician for checking. After an almost two hour wait my vehicle was returned and I was handed a written report and a quote. The written report stated that the alarm and central locking pump needs to be replaced at the cost of R3000.00. I've found it absolutely ludicrous and just took the document and left.

I would never recommend any of my family, friends, acquaintances or colleagues to make use of the Auto Magic franchises especially the one in Tokai.

0
Replies (2)
Automagic
Automagic's reply04 Mar 2022, 14:03
Official
Good day
Thank you, Bad service at Auto Magic Blue is noted and will be escalated to our Customer Care Division.
Best Regards
Auto Magic
Automagic
Automagic's reply07 Mar 2022, 09:39
Official
 Good day  In response to the Hello Peter complaint logged by Mr Bedja we would like to provide accurate information on what transpired on the day client booked his vehicle in with us.  Client had a book in scheduled for 2pm on the 15th February 2022. We do not usually do book in’s at this hour but due to clients’ schedules will always make an exception. When client completed his check in process with the service advisor at approx. 2:15pm he was asked whether he has someone collecting him as it is late in the afternoon. Client advised that he did not make any arrangements for anyone to collect him & neither did he request or enquire if we could provide a drop off service on the day & at the said time. To both client advised No.  The service advisor then advised client that it is rather late in the day but that she would check where the driver is as by this time he already has most of his schedule carried out but may even be on the road. The driver unfortunately had a 3pm collection of parts in Claremont scheduled and thus would not have been able to take client to his home in Strandfontein which is in the complete opposite direction to where the driver needed to be at 3pm. With this being the schedule of the day & with us only having 1 driver we had no other option but to take client to a point closest for him to be able to utilise public transport.   Furthermore to the complaint, client highlighted the issue regarding the central locking. Due to electronics not being our area of expertise, we requested one of our preferred auto electricians / radio & central locking fitment centre. They have subsequently confirmed that the central locking issue is a common problem on this vehicle model. It should be noted that the central locking issue is not accident related.  Lastly, we would like to express our views on racial issues raised. We can confirm that in no way was client treated any different to any of our clients. Clients usually make alternative arrangements especially if they had not requested to be dropped the day of making booking. In no way do we discriminate against any race, ***, ***ual preference, religion or belief.  We firmly believe & practice our Batho Pele principles at Auto Magic Blue Route.  Warm Regards Carl Webb Franchise Owner