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AL
Ali L

1 reviews | Active since Jun 2022

09 Dec 2025, 12:03

Bad service and treatment

I am not happy at all with the quality of your work. My car is worse than when I brought it to your company (Automagic). They fixed the wrong side which is on the left but the accident was on the right and some parts are loose.

I am not happy at all with Automagic's service. I will have to spend another R650 for petrol and bring it here.

I am shocked and disappointed with the quality of work received from automagic

0
Replies (8)
Automagic
Automagic's reply09 Dec 2025, 12:11
Official
Good day Alex 
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the inconvenience this has caused you. 
We would like to assure you that the repairs completed on your vehicle were carried out strictly according to the quote authorised by your insurer. Unfortunately, the insurer’s initial quote reflected the incorrect side of the vehicle, which led to the misunderstanding. However, this error has already been addressed — the correct part has been requested, approved, and will be fitted as soon as it arrives. 
Regards
Auto Magic Customer Care
AL
Ali L's update09 Dec 2025, 12:19
Reviewer Update
Are you aware that this mistake has caused me a lot of money in terms of the market value of my car and tge petrol from ladybrand to bloemfontein also I am not happy with the quality of your work
AL
Ali L's update09 Dec 2025, 12:21
Reviewer Update
You can not blame the insurer when i brought the car for assessment you also took pictures and the side of the accident was on the right hand side not the left hand side. You did a lot of damage to my car and the scratches on the right hand side
Automagic
Automagic's reply09 Dec 2025, 12:23
Official
 Thank you for the update. Please note that the matter is currently being investigated, and I can see that you are also in communication with the branch via email. We appreciate your patience while we review all the details to ensure the issue is resolved fairly and accurately. 
AL
Ali L's update09 Dec 2025, 12:40
Reviewer Update
I am thinking of taking legal action against your bloemfontein branch because when he took pictutes he also ask me queations about the accident he can not blame the insurer because he took pictutes. How on earth did he fix the wrong side. It doesnt make sense at all and the refused to provide me with the invoice of the whole process. . Automagic is one of the worst panelbeater i have ever come across
AL
Ali L's update09 Dec 2025, 16:02
Reviewer Update
Now they are ignoring my emails. I am still waiting for feedback regarding my complaint
Automagic
Automagic's reply09 Dec 2025, 16:05
Official
 Barno from AM Bloemfontein reports that they attempted to call you, but there was no answer . I will arrange for Barno to handle all correspondence with you via email 
Automagic
Automagic's reply23 Jul 2026, 13:57
Official
 Good day Mr Langa,
Thank you for your update.
Auto Magic Holdings notes your comments regarding the status of the matter and acknowledges that you have referred the complaint to the National Consumer Commission.
We confirm that your concerns have previously been reviewed and escalated through the relevant internal channels. The repair-related concerns raised were investigated, and rectification work was authorised to address the outstanding matters identified.
We acknowledge that you remain dissatisfied with the outcome, including your concerns regarding the repair process, alleged inconvenience, and the impact on the vehicle’s value. These concerns form part of the dispute currently before the National Consumer Commission.
As the matter is now subject to an external process, Auto Magic Holdings will cooperate fully with any information requests or enquiries received from the Commission