Bad response due to complain on hello peter

Thank you for replying to my previous post and dealing with it, i appreciate it. Tuesday morning I received an email with the correct quote. A few minutes thereafter I received a call from automagic and I spoke to a lady named Anne-Marie, she explained to me that their email as well as telephones weren't working because it was hacked and I completely understand that. It appears to me that Anne-Marie felt the need to take me on due to my previous complain about her colleague on Hello Peter. She told me how Armand is only human and makes mistakes and that it was not necessary to bring my car to automagic and that I should take it elsewhere to get fixed. I feel that her behavior was very unprofessional and inappropriate and that she should've handled the manner in a different way.