AH
Adri H

1 reviews | Active since Sept 2016

16 Mar 2017, 09:23

BAD CUSTOMER SERIVCE

<p>I have taken my vehicle to autoo magic to repair the boot on 27 Feb 2017. Today is the 16 the of March and my cehicle is still not finished. I only received bad service from them. I showed them how the alarm and anti-hijacking is working on my vehicle, biut it seems that they have ignore it. Now my car battery is drained and they can not start the car. I have to drive up and down to assist them, because according to Brian and Renold it is my problem and I need to fix it. I never experience problems with the battery before. I had to take the battery to battery centre so that they can charge the battery and see if my vehicle can start.</p> <p>I can't believe that insurances can refer us to a panel beater like this. When I complaint with them they told me they don't like my attitude and they are doing me a favour. I am paying for a service I don't get.</p> <p> </p>

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Replies (1)
Automagic
Automagic's reply04 Sept 2018, 15:14
Official


Dear Customer

Old Complaints/Compliments

Your complaint when to a automatically set-up account - Automagic (one word) done by Hellopeter.com. A alert was never set-up to come through to us. Our account is Auto Magic (2 words). Hellopeter.com simply merged the two accounts. This means that your review have not been answered/rep**** to. Going forward Hellopeter.com will ensure all reviews come through to one single account.

Therefore we would like to apologies for the inconvenience.


Regards

Auto Magic