Automagic, Witbank branch is the worst ever. I'm ****ed!!!

I'm very unhappy with Automagic, Witbank. I first took in my car(through insurance) on the 2nd September for my bumper and and fender to be fixed. The estimated time was two weeks but my car stayed there for a full month with the completion date being postponed everyday due to the fact that they had not received parts from their supplier. I collected my car on the 2nd of October because it was my only means of transport and paid half the excess amount since even though my car was not fixed. They would not give me my car without the payment.

Again it took them another month to communicate that they received the parts. It was only after I called and complained that I was told the parts were received and I could bring in my car, that was towards the end of November. No communication whatsoever. I left my car on Monday (30th November) and I was told the estimated completion time is 4-5 days. I called again this Monday to check on the progress and I was told I would get a clear answer this Thursday. Now I just received a message telling me that the estimated date has moved to the 17th. The guy who did check in even said that they were not going to fix the fender since it doesn't appear on their papers which is a huge surprise because I was initially quoted for it. I didn't engage on that because I'm tired of their drama. Not to mention the receptionist who didn't even bother raising her head to look at me, she spoke to me while staring at her computer screen since I walked in.

I already took leave from work and was planning to go home this weekend. Now I have to change my plans because of other people's incompetence. Automagic should tell us if they won't fix our cars, especially when referred to by insurance companies. It can't take a well established company 4 months just to fix a bumper. I would never recommend Automagic to anyone. The worst service ever!! I am Enough!!!