1 reviews | Active since Jul 2024
Automagic Roodepoort.
Im very disappointed with Automagic Roodepoort. I did a claim from my insurance for dents and scratches, while my car was with Automagic, I did another claim to fix the remaining dents and a week later my car was ready. During the inspection I realized they didn't fix for the second claim. I was told they never received the claim and after showing them proof that the claim was send, I was then told that they did not see the second claim, so I had to leave my car for another week. Going back to collect my car again there was dent that was not fixed, then a guy (forgot his name) tells me he can just quickly pain over it. I was shocked and asked him if that's how they work on cars at that dealership and that I wanted a professional job done on my car. I had to leave my car yet again. Shockingly 3 weeks later my car is pealing off at the very dent the guy said he was just gonna paint over. Im still in disbelief as this shows a high level of incompetence and lack of respect for their customers valuables. Worse part of it all, when I went to fetch my car for the first time after their first job...there was a lady screaming at one the guys from the Automagic for being dissatisfied over a job they did on her car. So I've realized its a no go area. Now I must make a plan again for a courtesy car which is R2000. Im extremely angry as I hardly have this kind of money just lying around and I cannot be without a car as I have a child with a certain disability. Me taking my car back means I will not be able to have any movement due to Automagic's incompetence. Im very emotional and angry.
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the challenges you’ve faced and completely understand your frustration. What you’ve described is not the level of service or workmanship we aim to provide and we deeply regret the inconvenience this has caused — especially given your circumstances and the additional costs you’ve had to carryWe want to sincerely apologize for the confusion regarding your second claim, the delays in completing your repairs, and the quality issues that followed. It’s completely understandable that you would feel disappointed and let down, and we take full responsibility for the miscommunication and oversight on our partYour feedback has been escalated to our management team for immediate review. We will be investigating what went wrong in handling your claim and repair process to ensure this does not happen again — to you or any other customer
Regards
Customer Care
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the challenges you’ve faced and completely understand your frustration. What you’ve described is not the level of service or workmanship we aim to provide and we deeply regret the inconvenience this has caused — especially given your circumstances and the additional costs you’ve had to carryWe want to sincerely apologize for the confusion regarding your second claim, the delays in completing your repairs, and the quality issues that followed. It’s completely understandable that you would feel disappointed and let down, and we take full responsibility for the miscommunication and oversight on our partYour feedback has been escalated to our management team for immediate review. We will be investigating what went wrong in handling your claim and repair process to ensure this does not happen again — to you or any other customer
Regards
Customer Care
