Automagic pinetown bad service and workmanship
My car had a sime bump to the fender and rear door.Automagic took three weeks to full destroy the car.It looks a mess and they refuse to take responsibility for poor workmanship. I hired a car for three weeks and now in order for them to attempt to actually deliver they want me to foot the bill to hire another vehicle.After receiving full payment for this job badly done.AITOMAGIC PINETOWN Durban is a sham.
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Replies (4)
Automagic's replyOfficial
06 Aug 2021, 11:33Good Morning Letasha
Our apologies for any inconvenience. We will investigate this matter and revert back as soon as possible. We will be in contact with you.
Regards
Auto Magic
Our apologies for any inconvenience. We will investigate this matter and revert back as soon as possible. We will be in contact with you.
Regards
Auto Magic
Automagic's reply06 Aug 2021, 11:33
Official
Good Morning Letasha
Our apologies for any inconvenience. We will investigate this matter and revert back as soon as possible. We will be in contact with you.
Regards
Auto Magic
Our apologies for any inconvenience. We will investigate this matter and revert back as soon as possible. We will be in contact with you.
Regards
Auto Magic
Automagic's replyOfficial
06 Aug 2021, 12:33 Good Day Hope you well, please find feedback form out Auto Magic Pinetown Branch. The above clients vehicle was booked in on the 6th of July 2021. The client was booked in and informed of the duration being between 7 to 10 working days on the vehicle . Due to unfortunate circumstances of the unrest that occurred in Kwa Zulu natal during the week of the 12th July 2021 . We had to forcefully shut down all operations in our shop. When we finally had a chance to open the shop up again on the 19th July 2021. We had already lost a week of production on the clients vehicle . The insurance company had put a repair on the vehicle tailgate which in our opinion needed to be changed . The change of process was done on the vehicle and we were also waiting for the new part to arrive which took 4 days . Once the tailgate arrived the vehicle was painted and assembled upon collection we picked up a few faults and we tried to rectify the next week . Regrettably the vehicle was returned once again to the client with minor faults on it . The faults on the vehicle is minimal and Auto Magic Pinetown has agreed to take responsibility and sort it out . The car hire for the client has been booked for next week Tuesday to get the issue sorted out as quickly as possible . Kind Regards
Auto Magic Pinetown
Auto Magic Pinetown
Automagic's reply06 Aug 2021, 12:33
Official
Good Day Hope you well, please find feedback form out Auto Magic Pinetown Branch. The above clients vehicle was booked in on the 6th of July 2021. The client was booked in and informed of the duration being between 7 to 10 working days on the vehicle . Due to unfortunate circumstances of the unrest that occurred in Kwa Zulu natal during the week of the 12th July 2021 . We had to forcefully shut down all operations in our shop. When we finally had a chance to open the shop up again on the 19th July 2021. We had already lost a week of production on the clients vehicle . The insurance company had put a repair on the vehicle tailgate which in our opinion needed to be changed . The change of process was done on the vehicle and we were also waiting for the new part to arrive which took 4 days . Once the tailgate arrived the vehicle was painted and assembled upon collection we picked up a few faults and we tried to rectify the next week . Regrettably the vehicle was returned once again to the client with minor faults on it . The faults on the vehicle is minimal and Auto Magic Pinetown has agreed to take responsibility and sort it out . The car hire for the client has been booked for next week Tuesday to get the issue sorted out as quickly as possible . Kind Regards
Auto Magic Pinetown
Auto Magic Pinetown
's updateReviewer Update
06 Aug 2021, 12:48Minor faults are unacceptable.This is a new vehicle.My husband has been more than patient with your company I will believe that the repair is done when I see proof.The car was booked as being stripped on the 8th but only stripped on the 22nd.That is a heap of dishonesty.Deliver a finished job and I will then believe it.Why should I foot the bill for *********** workmanship.Suddenly a vehicle will be hired but that wasn't the case before this review
Thank you for the response
Regards
Letasha Japhta
Thank you for the response
Regards
Letasha Japhta
's update06 Aug 2021, 12:48
Reviewer Update
Minor faults are unacceptable.This is a new vehicle.My husband has been more than patient with your company I will believe that the repair is done when I see proof.The car was booked as being stripped on the 8th but only stripped on the 22nd.That is a heap of dishonesty.Deliver a finished job and I will then believe it.Why should I foot the bill for *********** workmanship.Suddenly a vehicle will be hired but that wasn't the case before this review
Thank you for the response
Regards
Letasha Japhta
Thank you for the response
Regards
Letasha Japhta
Automagic's replyOfficial
22 Sept 2021, 10:58Dear Letasha
Hope you are doing well. I am glad everything is sorted.
Regards
Auto Magic
Hope you are doing well. I am glad everything is sorted.
Regards
Auto Magic
Automagic's reply22 Sept 2021, 10:58
Official
Dear Letasha
Hope you are doing well. I am glad everything is sorted.
Regards
Auto Magic
Hope you are doing well. I am glad everything is sorted.
Regards
Auto Magic