AH
Angelo H
1 reviews | Active since Mar 2023
18 Feb 2025, 13:32
Automagic Menlyn - Charge for quote
Automagic Menlyn. I walked in and asked for a quote for my insurance to repair damage to the bonnet of my work car. The lady behind the reception desk told me there is a charge to do a quote, so I left.
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Replies (2)
Automagic's replyOfficial
18 Feb 2025, 13:40Good day
I write to acknowledge receipt of your complaint and to let you know that we are currently investigating your concerns raised. Kind regards
Customer Care
Auto Magic
I write to acknowledge receipt of your complaint and to let you know that we are currently investigating your concerns raised. Kind regards
Customer Care
Auto Magic
Automagic's reply18 Feb 2025, 13:40
Official
Good day
I write to acknowledge receipt of your complaint and to let you know that we are currently investigating your concerns raised. Kind regards
Customer Care
Auto Magic
I write to acknowledge receipt of your complaint and to let you know that we are currently investigating your concerns raised. Kind regards
Customer Care
Auto Magic
Automagic's replyOfficial
13 Mar 2025, 14:01 Dear Angelo H, I hope this email finds you well. Thank you for your recent post. We appreciate the opportunity to address your concerns in more detail. Please note that we receive a high volume of requests for vehicle quotations daily, many of which do not result in actual repair work. Preparing a quote involves both costs and labour, as we source parts and ensure the accuracy of our estimates. As such, any costs incurred during the quoting process are reimbursed upon acceptance of the repair and subsequent invoicing. Given these considerations, I kindly request that you remove your post on Hello Peter. Should you require any further information or clarification, please do not hesitate to contact me.
Regards
Angie
Customer Care
Auto Magic
Regards
Angie
Customer Care
Auto Magic
Automagic's reply13 Mar 2025, 14:01
Official
Dear Angelo H, I hope this email finds you well. Thank you for your recent post. We appreciate the opportunity to address your concerns in more detail. Please note that we receive a high volume of requests for vehicle quotations daily, many of which do not result in actual repair work. Preparing a quote involves both costs and labour, as we source parts and ensure the accuracy of our estimates. As such, any costs incurred during the quoting process are reimbursed upon acceptance of the repair and subsequent invoicing. Given these considerations, I kindly request that you remove your post on Hello Peter. Should you require any further information or clarification, please do not hesitate to contact me.
Regards
Angie
Customer Care
Auto Magic
Regards
Angie
Customer Care
Auto Magic