TN
Thato N

1 reviews | Active since Mar 2019

12 Mar 2019, 15:05

AutoMagic is the worst company ever.

I paid R8000 to get my car repaired in the Silverton branch. I kept calling for an update as to when will the parts arrive and they kept telling me they will arrive the next day. They eventually stopped responding and when I got there, the shop had been closed down. i called the automagic customer care line and they told me that they cannot refund me my money, even though i provided proof thereof. I am appalled at this, as this seems so ********** and everything was done in bad faith.

0
Replies (4)
Automagic
Automagic's reply13 Mar 2019, 11:30
Official
good day Thato
Auto Magic Silverton has been de-franchised.  Please provide me with you email address in order to assist you.
Regards
Auto Magic
TN
Thato N's update13 Mar 2019, 13:11
Reviewer Update
you already told me you won't assist according to your management. I have an email stating this, hence I wrote on this platform to warn others about your company. I am really disgruntled about such treatment and the way u treat customers.
TN
Thato N's update13 Mar 2019, 13:20
Reviewer Update
The Silverton franchise has been closed down, however how would I have known? This has no bearing on me as a customer and getting my money back. No services were rendered for my vehicle and thus they were unjustifiably enriched. What is more appalling is the fact that your customer care requested proof of payment (creating an impression in my mind that they would assist) and then subsequently deny my claim?? There is no contrition from your side and customer service is clearly at the bottom of your values as a company.
Automagic
Automagic's reply15 May 2023, 12:09
Official
.