LM
Lerato M
1 reviews | Active since Dec 2024
22 Aug 2025, 10:20
Automagic Gezina
Horrible service it took two weeks for my car to be booked in, and now they telling me they are going to keep my car for 4 weeks for just removing dents and replacing a door. I would not recommend this company if your insurance company books you here insist on being sent somewhere else.
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Replies (3)0
Replies (3)
Automagic's replyOfficial
22 Aug 2025, 10:34Good day Lerato Edward Mphahlele
I write to acknowledge receipt of your complaint and to let you know that we are currently investigating your concerns raised.
Kind regards
Auto Magic Customer Care
Auto Magic Customer Care
Automagic's reply22 Aug 2025, 10:34
Official
Good day Lerato Edward Mphahlele
I write to acknowledge receipt of your complaint and to let you know that we are currently investigating your concerns raised.
Kind regards
Auto Magic Customer Care
Auto Magic Customer Care
LM
Lerato M's updateReviewer Update
22 Aug 2025, 10:59This is the same response on all bad reviews im sure you have it as a template and just copy and paste it at this point 🤦🏾♂️
LM
Lerato M's update22 Aug 2025, 10:59
Reviewer Update
This is the same response on all bad reviews im sure you have it as a template and just copy and paste it at this point 🤦🏾♂️
Automagic's replyOfficial
25 Aug 2025, 15:44Thank you for taking the time to share your feedback. We are truly sorry to hear about your negative experience and the frustration caused by the booking delays and the expected repair timeline.
Please be assured that repair times can sometimes be extended due to factors such as parts availability, additional work which was unseen at the time of approval, and insurance approvals — all while ensuring the work is completed to the highest safety and quality standards. That said, we do understand how inconvenient this is and we sincerely apologise for not meeting your expectations.
We remain committed to completing your repair as quickly as possible without compromising on quality. Our dedicated team will keep you abreast of developments including the expected completion date.
Automagic's reply25 Aug 2025, 15:44
Official
Thank you for taking the time to share your feedback. We are truly sorry to hear about your negative experience and the frustration caused by the booking delays and the expected repair timeline.
Please be assured that repair times can sometimes be extended due to factors such as parts availability, additional work which was unseen at the time of approval, and insurance approvals — all while ensuring the work is completed to the highest safety and quality standards. That said, we do understand how inconvenient this is and we sincerely apologise for not meeting your expectations.
We remain committed to completing your repair as quickly as possible without compromising on quality. Our dedicated team will keep you abreast of developments including the expected completion date.