Automagic centurion is not Magical

My nightmare experience with Automagic centurion started in early November 2022 when King Price sent me to them for my assessment - during the assessment they told me to bring my car in to replace the mirror - i was told to bring my car to them on 9 November - which i did - then when I got there a lady called Debbie first said I have to pay first for the mirror- I said to her that my insurance will pay as the claim was authorised and I have no excess payments - she then said it is okay, i must leave my car there - within a couple of days I received an email stating that my car should be finished by 20 November- then they told me “ sorry, the mirror is only arriving at Auto Magic on 6 December ….,( from Japan) a reputable Auto motor repair guy told me it takes him at the most 3 days to get Honda parts! Luckily I phoned automagic on 5 December to ask if the mirror artived. Luckily I did not drive there to take my car in , as Debbie said the “ETA” for the mirror to arrive is now 13 December ! Today (12 December) i received an email that the mirror did not arrive yet and they “ have no control” over “ back orders” - looks like this business has no control over anything…. Maybe King Price should really reconsider who they use to do their repairs ….or clients might start to take control and move to better insurers - i had to use a rental car for 10 days - in the month since this circus started I have driven out fuel three times and took valuable time out of a busy schedule for absolutely no results ! M Engelbrecht Centurion